Customer Support

Context Help

If you feel lost inside our hosting and cloud services, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will appear. It contains elaborate information about all the actions that you can perform on that particular page. Each popup shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge selection of how-to videos illustrating how to work with our hosting services including in our Control Panel. They’re intended for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step tutorial videos.


If you can’t discover the answer you searching for, have a look at our extensive FAQ section, which includes questions asked by real persons and offers real solutions. We periodically “revamp” our Frequently Asked Questions database with new Q&A’s in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can’t discover the answer you need in the FAQ database either, you can contact our fantastic team of technical support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you send will be answered within 60 minutes (the average ticket response time being only twenty minutes), so you will not have to wait a long time to get your question answered.