Giving you a competitive edge through technology
Even the most stable and patched IT systems can develop problems that require IT support. If any part of your organization’s IT systems develop a problem, we’ll know about it immediately, often before you do. We’ll remotely access your organization’s systems and initiate remote IT support to address the problem. If the IT system issue needs to be addressed onsite, All Covered offers emergency onsite response support.
24/7 availability, 365 days a year
Problems with technology can arise anywhere at any time and access to an IT support help desk is crucial. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. All Covered IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our IT support help desk is staffed in the United States by All Covered engineers who are held to the same standards as our engineers visiting your business site.
Remote IT Support Center
The Remote Support Center (RSC) is responsible for handling remote client requests for network and desktop issues that are of an urgent, same-day-resolution nature using remote desktop applications to better serve your needs, the RSC offers 24 hour a day, seven days a week coverage.