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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A context menu will open. It comprises elaborate info about all the operations that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge array of instructional videos explaining how to use our web hosting Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you searching for, take a peek at our extensive FAQ section, which contains questions asked by real people and provides practical solutions. We frequently update our Frequently Asked Questions database with new questions & answers in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can touch base with our excellent team of customer support engineers available 24-7 and ready to help you with any query. Each trouble ticket you open will be responded to in less than sixty minutes (the average ticket response time being just 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 245444

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com